Please upgrade your Flash Player

Home > Illinois > HB5660
Chief Sponsor:

Jack D. Franks

Tagged in: Utilities

Latest Update: Tuesday, October, 07th 2008

Search Site

UTILITIES-CUSTOMER SERVICE

Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service and on-site service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Specifies fines levied against a public utility for the failure of a service representative to arrive at the customer's location on time. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.
Comment on Bill - Be the first to leave a comment!
Latest Actions
  • 03/14/2008 - Rule 19(a) / Re-referred to Rules Committee
  • 03/05/2008 - Added Chief Co-Sponsor Rep. Robert F. Flider
  • 03/03/2008 - Assigned to Public Utilities Committee
  • 02/15/2008 - First Reading
  • 02/15/2008 - Referred to Rules Committee

show all actions

Bill Text
File name Last Updated
HB5660 Bill Text Introduced PDF02/15/2008